Terms of service

Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) via our online shop Syrianista (www.syrianista.com).

Provider

Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. By completing the ordering process, you submit a binding offer to purchase the goods contained in the shopping cart. The contract is concluded upon our express acceptance (e.g., via confirmation email).

Prices and Payment Terms

All prices are final prices in euros and include statutory VAT. Shipping costs are indicated separately, if applicable. The prices valid at the time of the order apply.

Payment methods: PayPal, credit card (Visa, MasterCard), instant transfer via Revolut. Payment is due immediately upon conclusion of the contract.

Delivery

Delivery is carried out by our service provider Printful directly to the delivery address provided by the customer. Delivery time: usually 5–10 business days unless otherwise stated. Delays may occur due to production or shipping processes at the service provider. The delivery time is displayed at checkout. Deliveries are made exclusively within Germany and the European Union.

Contract Language

The contract language is English.

Retention of Title

The goods remain our property until full payment has been received.

Right of Withdrawal

Consumers have a statutory right of withdrawal. Details can be found in the separate withdrawal policy.

Warranty

Statutory warranty rights apply. As the products are individually printed, minor deviations in color or positioning may occur. These do not constitute defects.

Liability

We are liable only for damages caused by intentional or grossly negligent conduct. For slight negligence, we are only liable for breaches of essential contractual obligations. Liability under the Product Liability Act remains unaffected.

Dispute Resolution

We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so. You may use the EU Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the EU, this choice of law only applies insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country of habitual residence.

Final Provisions

Should individual provisions of these GTC be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Status: August 2025